WHAT IS THE PROCESS?

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Planning an event, big or small, can feel overwhelming. A quick phone call or in-person consultation is the best way to get started.

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From there, we’ll talk through your vision and help you choose the rental items that best fit your event. Once the paperwork is signed and the 30% retainer is paid, your items are officially reserved.

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All rentals are secured on a first-come, first-served basis.

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CAN I CHANGE MY ORDER AFTER I PLACE A RETAINER?

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Yes! You can add or remove items up to two weeks before your delivery or pickup date.

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We always recommend reserving slightly higher quantities and adjusting them later if needed. This helps ensure your items don’t sell out.

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If you are renting linens, please note that linen orders must be finalized two weeks before your event, as we place our linen orders at that time.

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HOW DOES DELIVERY WORK?

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If you choose delivery, your rentals will be dropped off at the closest ground-level entrance.

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Please let us know ahead of time if there are special circumstances such as elevators, rough roads, long distances from parking, or stairs. Additional fees may apply.

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An authorized representative must be present to sign for the rentals at delivery.

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Our standard delivery hours are 7:00 AM – 7:00 PM daily. Delivery or pickup outside of these hours may be available for an additional fee.

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If you require a specific delivery or pickup time, please let us know as soon as possible so we can do our best to accommodate your request. Otherwise, you will receive a two-hour delivery window during the week of your event.

 

IT SAYS YOU'RE CLOSED FRIDAY–SUNDAY. WILL MY DELIVERY STILL HAPPEN?

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Yes! Even though our office may be closed, we are still out completing scheduled deliveries and pickups on those days.

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CAN YOU SET UP OUR RENTALS?

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Setup is included with select items such as tents, dance floors, and marquee letters.

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We can also set up tables and chairs for an additional fee.

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At this time, we do not set up decor, linens, or other rental items.

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CAN I PICK UP MY ORDER?

Yes! Customer pickup and drop-off are available for select items.

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Please note that customers are responsible for bringing moving blankets, straps, and any other materials needed to safely transport rentals.

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For insurance reasons, we are unable to assist with loading items into vehicles.

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Some items are delivery only and cannot be picked up.

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WHAT IS THE DAMAGE WAIVER?

The damage waiver covers most accidental damage that may occur during your event.

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The waiver is 8% of your total equipment rental price and is non-refundable.

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It does not cover theft, vandalism, mysterious disappearance, or damage caused by misuse of equipment.

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