What is the process you ask?
Planning a event small or big can be stressful. Scheduling a 1 hour consultation to get some guidance is the best way to start the process.
From there we go over some your vision and needs. Once you are happy with your estimate, return the necessary paperwork to retain your items, 
Keep in mind items are first come first serve. No time's are held without completed paperwork 

Can I change my order once I place a retainer ?
Of course ! You are able to add or subtract any of your items up to 2 weeks before your delivery or pick up date. We always recommend reserving higher numbers and bringing them down vs. adding. This will ensure we do not sell out of your items.  If you are ordering linens through us, please note we have to put in our linen orders 2 weeks in advance, so we will need your final table/linen counts before then!

How does delivery work ? 
If you choose to have your items delivered it will be dropped at the closest ground level entrance. Please let your event specialist know of any special requirements such as elevators, rough roads , stairs etc.  Additional fees may apply. An authorized representative must be present to sign for your rentals. Our standard delivery hours are 8:00 am to 5:00 pm Monday thru Friday.  Requesting outside of those hours or specific time for your delivery will require a "set time" fee. Set up is included in a few select items, but set up for additional items must be arranged in advance.   You will be contacted the week of with your specific 2 hours delivery window frame.

It says you're closed Fri-Sun but I have delivery/picks ups scheduled!?
Not to worry!  We will still be out doing our scheduled deliveries and pickups if you are scheduled on one of our "closed" days.  Same goes for customer pick ups.  If you are coming to pick up your rentals yourself, rest assured your rentals will be outside ready for you to pick up on the scheduled date/ time on your order.

Can you set up our rentals?
Certain rentals require a pro to set them up. (Dance Floors , Tents, etc..) Those items will include the set up in the rental cost. We do offer set up for Tables and chairs at a additional cost of  $35.00 per person per hour. 

Can I pick up my order?
Absolutely! We are located at 1426 Industrial way in Gardnerville NV. 
 You will be responsible for any moving blankets, straps etc.
Unfortunately , we are unable to assist in loading due to insurance reasons. 
*** Please note some big items are not available for pick up ***

What is the damage waiver?
The damage waiver covers any accidental damage. It is 8% of your total equipment rental price. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any damages that may occur. If the customer decides to keep the waiver it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.